Services
Concierge & Reception Security
A welcoming reception that keeps the building secure.
Overview
Front-desk officers who greet, register and direct visitors while controlling access — for offices, apartments and mixed-use buildings.
A friendly, efficient reception leaves a good impression and makes visitors comfortable to return. Our concierge officers combine hospitality with security: they know who is in the building, why, and for how long.
They handle visitor registration, deliveries, keys and lift or door access, and they are trained to spot unusual behaviour and escalate it calmly.
What is included
Capabilities that make the difference.
Visitor management
Registration, ID checks, visitor passes and host notification.
Deliveries & couriers
Logged parcels and controlled courier access.
Key control
Signed key registers for offices, plant rooms and units.
Customer care training
Hospitality, telephone manner and conflict de-escalation.
Security awareness
Trained to notice tailgating, suspicious items and behaviour.
FAQ
Frequently asked questions
How much does this service cost?
Pricing depends on the number of posts, shifts (day, night or 24 hours), the site’s risk level and any extras such as dogs, radios or a patrol vehicle. We price after a free site survey and send a clear monthly quotation, usually within one business day.
Are your officers PSRA registered?
Safezone Protect operates under the Private Security Regulation Act, 2016. Our officers are vetted, trained and registered as the law requires, and we share the relevant documents with clients on request.
What happens if an officer is absent or sick?
The control centre sees every sign-in live. If an officer does not report, a relief officer from the nearest office is sent, so your post is never left empty.
Do you work outside Nairobi?
Yes. Besides our Nairobi head office we have regional offices in Nakuru, Eldoret, Kisumu and Bungoma, which supervise sites in the surrounding counties.
Are we covered if something goes wrong?
Yes. Safezone provides indemnity of up to KES 2,000,000 per event for losses caused through the negligence of our officers, in line with the terms of your contract.
Another question?Safezone AI answers straight away, or give us a call.
Related services
Free site survey
Let’s plan the right security for your site.
Free site survey and risk assessment in Nairobi and our regions. An operations manager replies within one business day.
